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Reader Responses to
Truth Exposed About Sears Maintenance Agreements and other Extended Warranties
(Sorted in ascending order, newest at the top)
I am a field technician who works for Sears/A&E.
You are grossly misinformed regarding the cost/benefit analysis of maintenance
agreements in several ways. You have obviously never went into a customer’s
house and had to charge them $300.00 for a single repair on a refrigerator,
front load washer or dish washer when they could have purchased an 3 year MA
for 50% of the repair cost. What makes me ill are people like you that
are obviously narcissistic, have the ability to write, and have no idea
regarding reality of the subject matter that you post. You are a
mal-informed individual that shouldn’t attempt to post a “thesis” on a subject
you know little about. Please do your research before filling people’s
minds with useless drivel.
First Name :
Comment : I am a former employee of Sears. I used to work in
the electronics department and everything you say is true. Preach on brother!
First Name : theo
URL : http://profiles.yahoo.com/zispinhoff2000
Comment : i was enthralled to see someone else who finds the
sears agreement to be nothing more than a pocket liner. congratulations on
getting out of that hell!
Sorry about the first e-mail...
Anyway, I have worked at Sears for right at a year and I totally agree with you
on the whole ma thing. If sear's made their products right in the first
place, they would not need to sell any mra/mpas. The whole meeting thing
that sears does is also ridiculous. Just like you said, every week or
even twice a week we each attend a mpa training meeting, in which we are always
asked to take out our discovery guides and discus the last customer we talked
to that was interested in a ma eligible product. If we did not sell the
ma to the customer, we had to go through the entire sell and answer the the
store manager and to the department manager why we were unable to sell the
ma. When I first began working for sears I genuinly thought that
Craftsman prodcuts were among the best on the market. Now, after seeing
the numerous problems customers have with so many craftsman products, I seriously
question the quality of craftsman products.
Another thing ma's that makes me angry is how I have to worry so much about
selling them, that sometimes I pass up an opportunity to sell a big item just
so my percentage will not be hurt. With this much pressure on the
associates to sell ma's, anyone inside the company can see that it is a
scam. Another interesting thing about ma's is that after our commision is
taken out, which is now 3% (for hardware associates), the remainder of the
commision comes back to the store managers (the vast majority anyway).
This is why the push so freaking hard to sell ma's (I know a pretty good chunk
also goes back to the regional and district managers).
The final complaint i have about ma's is just simply the fact that our service
is absolutely horrible. It frequently takes a product four to six weeks
to return from the repair center, when the repair center says that it should
only take arounf 7-10 days.
Anyway, that is my rant...I guess I am preaching to the choir since you know
exactly what I am going through...One thing I have realized though is how bad
of a company Sears is now...I, along with many of my fellow associates, fully
expect sears to go out of business within five years because of the many
luducris policies the company has...And one final thing, when a former Sears
store General Manager will not buy a ma because he says to your face they are a
rip-off, that should be the final nail in the coffin.
Well, thanks for your time and I am glad that you put together the website.
I thoroughly enjoyed reading your
report I came across on http://www.debunkingskeptics.com/Sears_MA.htm
this evening. My husband and I are having a huge dispute with Sears right
now over a Calypso washer and the fact that we were never able to use our
5-year MA purchased from Sears because a Sears employee made a computer error
and our warranty on the washer wasn’t “in the system.” I have been given
the run-around many, many times now – starting with the store manager! It
has been an unbelievable eye-opener and nightmare of an experience! Your
report sounds like you must be the most intelligent person that ever worked for
Sears and they should promote you to CEO. Thank you for taking the time
to get this report available to other consumers!!!
Dianne in TX
P.S. If you have any ideas
of who I can contact to help get our situation straightened out, I would
appreciate it. All I can get phone numbers for are customer service,
customer relation in Chicago, One Source (which sounds like a call
center). I have tried desperately to find out who the store manager
reports to and no one is giving me any information. Surely, someone must
oversee the store manager???? Thanks.
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